Your rights under Australian law, plus our voluntary warranty.
Last updated: 04th July 2026 · Applies to Svitch e-bikes purchased for delivery in Australia.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The voluntary warranty below is given by Svitch Bike. in addition to, and does not limit, your rights under the Australian Consumer Law (ACL). We recommend registering your bike at [registration link] so we can support you faster — registration is optional and does not affect your ACL rights or this warranty.
| Component | Warranty period |
|---|---|
| Frame | Limited lifetime (original owner) |
| Motor, controller, display & battery | [1 year] from delivery |
| Other electrical components | [1 year] from delivery |
| Wear items (tyres, tubes, brake pads, grips, chain, cables) | Covered for manufacturing defects only |
Confirm these periods match your published specifications before going live.
Under normal recreational use and proper maintenance, we warrant your Svitch e-bike against defects in materials and workmanship for the periods above. If a covered defect appears, we will, at our option, repair or replace the affected part, or replace the bike, at no charge for the part. This is separate from, and additional to, the remedies available to you under the ACL.
Nothing in this warranty limits or excludes the consumer guarantees you have under the Australian Consumer Law. Where goods fail to meet a consumer guarantee, you are entitled to a remedy under the ACL regardless of the voluntary warranty above.
If you have a concern, please contact us first at support@svitch.bike and we’ll work to resolve it. You can also find information about your rights from the Australian Competition and Consumer Commission (accc.gov.au) or your state or territory consumer protection agency.
Svitch Motocorp Pvt. Ltd.
Warranty & returns: support@svitch.bike
We may update this policy from time to time; the current version is always posted on this page. This policy does not exclude, restrict, or modify any consumer guarantee, right, or remedy you have under the Australian Consumer Law.