Last updated: 04th July 2026
Svitch Bike is committed to protecting your privacy. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when you visit or make a purchase from [your store URL] (the “Site”).
We may collect your name, billing and delivery address, email address, phone number, and order and payment details, as well as technical information such as your IP address, device and browser type, and how you use the Site (through cookies and analytics).
We collect personal information directly from you when you create an account, place an order, contact us, or subscribe to updates, and automatically when you browse the Site. Where reasonable and practicable, we collect personal information directly from you.
Where it is lawful and practicable, you may deal with us anonymously or by using a pseudonym (for example, for general enquiries). However, we may be unable to process your orders or deliveries without certain personal information.
We use personal information to process and deliver your orders; manage your account; provide customer support; send you service messages and, where you have not opted out, marketing about our products and offers; improve and secure the Site; prevent fraud; and meet our legal obligations.
We disclose personal information to service providers who help us operate, including payment processors, shipping and logistics partners, our e-commerce platform (for example, Shopify), hosting providers, and analytics and marketing providers. We may also disclose personal information where required or authorised by law.
Svitch is based in India, and some of our service providers are located outside Australia. As a result, your personal information may be disclosed to, and stored by, recipients in India, the United States, and other countries. We take reasonable steps to ensure that overseas recipients handle your personal information consistently with the APPs.
We use cookies and similar technologies to operate the Site, remember your preferences, analyse traffic, and support marketing. You can manage cookies through your browser settings, although some features may not work correctly without them.
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, and buy-now-pay-later options such as Afterpay and Zip where available, along with other methods shown at checkout. Payment details are processed by PCI-compliant providers; please review their privacy statements before use. [Adjust this list to the payment methods you actually offer.]
We may send you marketing communications where permitted. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at enquiries@svitch.bike. We comply with the Spam Act 2003 (Cth).
We take reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure, and to destroy or de-identify it when it is no longer needed. No system is completely secure, and we cannot guarantee absolute security.
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
You may request access to, or correction of, the personal information we hold about you by emailing support@svitch.bike or calling +91 6351272002. We may require proof of identity. We will respond within a reasonable period; if we decline a request, we will explain why and how you may complain.
If you have a privacy concern or complaint, please contact us first at enquiries@svitch.bike and we will investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
We may update this Policy from time to time. The current version will be posted on this page with a revised “Last updated” date. Please review this Policy periodically.
Svitch Motocorp Pvt. Ltd.
General & privacy enquiries: enquiries@svitch.bike
Access / correction requests: support@svitch.bike
Phone: +91 6351272002