Last updated: 04th July 2026 · Applies to Svitch e-bikes purchased for delivery in the United States.
Svitch Bike provides the limited warranty below against defects in materials and workmanship under normal use. Please read it together with our Terms of Service. We recommend registering your bike at [registration link] within [30] days of delivery so we can support you faster — registration helps us serve you but is not required to exercise your rights under this warranty or applicable law.
Warranty Coverage
| Component | Warranty period |
|---|
| Frame | Limited lifetime (original owner) |
| Motor, controller, display & battery | [1 year] from delivery |
| Other electrical components | [1 year] from delivery |
| Wear items (tires, tubes, brake pads, grips, chain, cables) | Covered for manufacturing defects only |
Confirm these periods match your published specifications before going live.
What This Warranty Covers
We warrant that, under normal recreational use and proper maintenance, your Svitch e-bike will be free from defects in materials and workmanship for the periods above. If a covered defect appears, we will, at our option, repair or replace the affected part, or replace the bike, at no charge for the part.
What This Warranty Does Not Cover
- Normal wear and tear, and cosmetic damage such as scratches, fading, or corrosion from use.
- Damage from accidents, misuse, neglect, stunts, jumps, racing, or off-spec/off-road use beyond the bike’s intended purpose.
- Damage from improper assembly, storage, charging, or maintenance not following the user manual.
- Water or liquid ingress caused by improper use (e.g., submersion or pressure washing).
- Repairs, modifications, or parts fitted by anyone other than Svitch or a Svitch-authorized technician, and any resulting damage.
- Damage from power fluctuations, surges, or lightning while charging.
- Commercial, rental, or shared-fleet use; and any bike not purchased from Svitch or an authorized seller.
How to Make a Warranty Claim
- Email support@svitch.bike with your order number, a description of the issue, and clear photos or a short video of the problem.
- Our team will review and may request more detail to diagnose the issue.
- If your claim is approved, we’ll arrange repair, replacement parts, or a replacement bike. Replaced parts become the property of Svitch.
- Please keep your proof of purchase — it may be required to validate a claim.
Your legal rights. This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
Returns & Refunds
- Change of mind: You may return an unused Svitch e-bike in its original, undamaged condition and complete original packaging within [30] days of delivery. Return shipping is the customer’s responsibility, and a refund will be issued to the original payment method once the bike is received and inspected, less any diminished value from use or missing items.
- Damaged in transit or dead on arrival: Inspect your bike on delivery. If it arrives damaged or faulty, contact us within [7] days with photos/video and we will arrange a replacement, repair, or refund at no shipping cost to you.
- Non-returnable: Bikes showing use beyond inspection, missing parts or packaging, or damage caused after delivery.
- Refunds are typically processed within [5–10] business days after inspection; your bank may take additional time to post the credit.
Contact
Svitch Motocorp Pvt. Ltd.
Warranty & returns: support@svitch.bike
This policy is governed by the laws of [State], without regard to conflict-of-laws rules. We may update it from time to time; the current version is always posted on this page.